January 12, 2018
KeyedIn, maker of cloud ERP and project management software, today announced being recognized by APPEALIE as a SaaS Customer Success Category Award winner.
Every year APPEALIE evaluates SaaS apps and recognizes software organizations that are going above and beyond to deliver real value to their customers. With a focus on SaaS organizations, the APPEALIE awards celebrate the game changers who create software that not only wows customers, but becomes an indispensable part of their business and their lives.
The APPEALIE is awarded annually to SaaS apps that demonstrate excellence through innovation, customer delight, and dedication to constant improvement. The judging process evaluates entrants on customer satisfaction, performance, business value, user experience, user interface, and customer service.
KeyedIn was awarded the SaaS Customer Success Award. The SaaS Customer Success Award specifically focuses on: net promoter scores, customer survey responses, and documentation of customer success and outcomes. With many customer success stories submitted for this award, KeyedIn customers raved about the KeyedIn team as well as the innovative software that they provide. One KeyedIn customer says, “KeyedIn staff’s personalized service made the difference – they were hands-on throughout, and took the time to understand us and our needs. Our 5-day implementation went as smoothly as any I’ve ever experienced.” It’s customer success stories like these that won the SaaS Customer Success Award for KeyedIn.
“Winning in today’s SaaS marketplace requires customer-obsessed teams and products that consistently deliver business value and help their users succeed,” commented Matt Harney, Founder of APPEALIE. “Our focus on customer data, real-life success stories, and client input created a democratic process where…